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CVE-2021-36097
Published: Oct 18, 2021
Modified: Sep 16, 2024
PUBLISHED
CVSS v3.1
3.5
LOW
Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
| Vendor | Product | Versions |
|---|---|---|
OTRS AG | OTRS | affected 8.0.x - <= 8.0.16 |
Weaknesses (CWE)
CVSS v3.1 Details
CVSS v3.1 Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None
References
https://otrs.com/release-notes/otrs-security-advisory-2021-20/
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