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CWE

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CVE-2025-13534

Published: Dec 2, 2025

Modified: Apr 8, 2026

PUBLISHED

CVSS v3.1

6.3

MEDIUM

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Vendor	Product	Versions
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	affected `0 - <= 3.3.2`

Weaknesses (CWE)

CVSS v3.1 Details

CVSS v3.1 Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

Low

Integrity

Low

Availability

Low

References

https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve

https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9

https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9

https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121

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